Ball & Chain Sydney Costume Shop

Quick Shipping and Professional Packaging

We provide a variety of shipping options due to our long-running partnerships with UPS, FedEx and DHL. Our warehouse staff is highly skilled and will pack your products according to our precise and accurate specifications. Your items are carefully inspected and securely secured prior to shipment. Everyday we deliver thousands of packages to clients across many countries. The fact that we are determined to become the largest online retailer in the world is evident. The warehouses are located in Europe just as they are in USA.

Orders with more than 1 item are assigned processing times in accordance with the item.

Before shipping the items, our staff will carry out an exhaustive inspection of the items you purchased. Most orders are delivered within 48 hours. The time to deliver varies from 3-7 days.

Returns

We don't manage the stock at our warehouse and factory. This means that the actual stock could change at any time. It's possible that your order will be unable to fill once you've placed your order.

Our policy lasts for thirty days. If you don't receive the product within 30 days, we are unable to offer either a return or exchange.

In order to be eligible for a refund your product must be unopened and in the same state as you received it in. The item must be in its original packaging.